Terms of Service

Last Updated: July 12, 2026

1. Service Agreement

By subscribing to ChatRUs ("we", "our", or "us"), a brand operated by CB Technologies LLC, you agree to these Terms of Service. ChatRUs provides AI-powered virtual receptionist answering and scheduling systems for businesses.

2. Subscription, Minute Limits & Usage

- **Setup Fee:** A one-time setup fee of $100 is charged at checkout or processed during onboarding to configure call flows and knowledge databases.

- **Monthly Packages:** Plans begin at $150/mo (Starter), $300/mo (Growth), and $500/mo (Professional). Each package includes a specified allotment of monthly AI minutes.

- **Additional Usage:** ChatRUs monitors usage and will notify you before your monthly call minutes consistently exceed your subscription package. Additional minutes or upgrades must be authorized; there are no surprise billing overages.

3. Call Forwarding & Carrier Costs

ChatRUs operates via simple standard carrier call forwarding codes. You keep your existing business phone number. You are responsible for ensuring your carrier supports call forwarding and for any carrier charges incurred from call transfers.

4. AI Conversational Disclosures

Our virtual receptionists are designed to simulate natural, fluid conversations. Depending on your local jurisdiction's consumer protection laws and business regulations, you may be required to notify callers that they are speaking with an automated assistant. Customizing the greeting to specify the receptionist is an AI agent is configurable in the custom setup flow.

5. Cancellation & Refunds

Our services operate month-to-month. There are no contracts, commitments, or long-term constraints. You may cancel your subscription at any time prior to the next billing cycle by logging into your billing panel or contacting support. One-time setup fees are non-refundable once the custom setup and model training process has been completed.

6. Limitation of Liability

CB Technologies LLC is not liable for missed jobs, lost revenues, booking scheduling conflicts, routing anomalies, or carrier service outages that occur while call forwarding is active.

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