Privacy Policy

1. Introduction

ChatRUs, operated by CB Technologies LLC ("we", "our", or "us"), values your privacy. This Privacy Policy details how we collect, use, and protect customer call logs, transcriptions, booking entries, and lead details when you use our AI receptionist services at chatrus.ai.

2. Information We Collect

When callers interact with your ChatRUs AI receptionist, we capture relevant conversational data to fulfill the service requirements:

• Audio Recordings & Transcripts: Audio streams and text logs of conversations to capture lead information and qualify customers.
• Lead Data: Contact details (names, phone numbers, emails), service locations, emergency indicators, and booking inputs provided by callers.
• Account Details: Contact, billing, and credential details provided by business owners upon onboarding and Stripe checkout.

3. How We Use Information

We use collected conversational and account data strictly to:

• Provide real-time call notifications (SMS, email summaries, and CRM sync).
• Schedule client meetings directly on your calendar.
• Improve AI conversational flows, vocabulary mapping, and custom business knowledge.
• Process payments and subscription renewals via Stripe.

4. Data Security & Storage

We implement industry-standard encryption protocols (SSL/TLS for data transit and AES-256 for data at rest) to secure lead details, transcripts, and account files. Access to client conversation data is heavily restricted to authorized administrative personnel and core integrations (like your CRM calendar).

5. Billing & Payment Safety

Payment processing is handled securely by Stripe. We do not store or process full card numbers or billing credentials directly on our servers.

6. Contact Information

If you have questions regarding this policy or data safety protocols, please contact support at support@chatrus.ai.